We are happy to announce new key-feature - push button. And we want to tell you more about it!
As it used to be - a user contacted you about an incomplete transaction, you brought the payment (or few payments) to the support team for check, the support team checked it, asked you to confirm the rate and told you the approximate time of completion.
Our technical team have developed a technology solution that allows you and your users in a first place to save time. From now on, you can continue wrong asset / re-deposit payments ( and not only this two types ) on your own, without contacting the support team and without long waiting times.
Now, each payment in the dashboard has a push button. It appears if the payment has been halted during processing for one reason or another.
For example - on screenshots above you can see a wrong asset deposit, most common case among others. This happens when a customer makes a mistake when selecting the currency or network to send to, but sends a deposit via another network or using another coin (TRX instead of USDTTRC20).
All you need to do - is just open this payment and click confirm. And we will process this payment within 5-10 minutes. Easy and simple!
No waiting time, no struggle, just two clicks - and it's set!
You can find such payment in this section.
Set filter "Action" to Continue like on screenshot and click Apply - and you'll got a list with payments you can continue!
We would also like to remind you that we have an auto-processing feature for such payments - another tool that can help you in such cases.
In your Dashboard (Settings ⇒ Payments ⇒ Deposits ⇒ Default payment status) you can configure this setting for repeated or wrong-asset deposits, choosing if you’d like to indicate underpaid payments as
- partially paid ones
- or as finished - it automatically assigns a 'Finished' status to all deposits, regardless of the amount received, even if it differs from the expected sum.
We don’t recommend granting your goods / services to the customer by default if the payment has a partially paid status, since the difference in the amount can be any.
For some types of businesses (iGaming / Trading or others where the exact payment amount is not important) feel free to use “Finished” status by default, for other types of businesses (e-commerce, travel or others where the exact payment amount matter) we recommend assigning underpaid payments a partially_paid status by default).