We are happy to announce new key-feature - push button. And we want to tell you more about it!
As it used to be - a user contacted you about an incomplete transaction, you brought the payment (or few payments) to the support team for check, the support team checked it, asked you to confirm the rate and told you the approximate time of completion.
Our technical team have developed a technology solution that allows you and your users in a first place to save time. From now on, you can continue payments on your own, without contacting the support team and without long waiting times.
Now, each payment in the dashboard has a push button. It appears if the payment has been halted during processing for one reason or another.
For example - on screenshots above you can see a wrong asset deposit, most common case among others. This happens when a customer makes a mistake when selecting the currency or network to send to, but sends a deposit via another network or using another coin (TRX instead of USDTTRC20).
All you need to do - is just open this payment and click confirm. And we will process this payment within 5-10 minutes. Easy and simple!
No waiting time, no struggle, just two clicks - and it's set!
We would also like to remind you that we have an auto-processing feature for such payments - another tool that can help you in such cases.
Furthermore - we are preparing the possibility to use this button with our api endpoint. We will definitely keep you informed about further updates!