For each payment that passes through our service, fees are charged. There are two fees: network fee (charged by the blockchain) and service fee (the fee we charge for providing the service).
Payments are made at the classic rate (volatile, can change during the exchange process) or at a fixed rate (fixed-rate, does not change during the exchange process if the amount is sent within a specified period of time - 20 minutes) - you can customize it on your side when creating an invoice/payment.
Service fees:
The only commission that we receive. The value is always fixed and always a percentage of the amount:
- 0.5% for mono-currency payment (e.g. ETH -ETH).
- 1% for multi-currency payment (e.g. ETH - BTC )
- 1% if fixed rate or fee-paid-by-user options are enabled (please note - the fee-paid-by-user option always assumes fixed rate and cannot be activated for regular rate).
Network fees:
Fee for transferring the funds from a user's wallet to our address, required for every transaction on the blockchain. It is calculated by the blockchain and depends on several factors - the blockchain itself (which network and which coin was sent), the load on the network at the moment (the higher the load, the higher the network fee), and the speed of processing (higher commission when sending = higher speed of payment confirmation on the blockchain = payment goes faster). The value of network fee is always a flat number, not a percent from amount that was sent.
General default flow:
- A user makes a payment by sending an amount from his wallet to a one-time deposit address we provide. He pays a network fee from his own funds (e.g. 1$ when sending from Binance). Please note - we do not take into account this fee when calculating an amount a user should pay; any underpayment happened due to the fact that the wallet / exchange / service withdraws the commission when sending is entirely on the user's side.
- The amount is transferred to our deposit address and we process the payment. Processing requires an additional internal transaction, so another network fee is charged here. At the same stage we take our service fee (0,5%/1%) from the payment amount.
- We pay the funds to your wallet specified in the account. This transaction also goes via a particular blockchain, and a network fee is charged, too.
TOTAL: 3 network fees (one covered by the user and two charged from the deposit) + service commission required.
How to save money on commissions:
Option 1: Enable custody
When you use custody, you pay one less commission because the funds remain on your custody balance instead of being paid straight to your wallet, i.e. 2 network fees + service commission. You can read about custody itself here.
Option 2: Fee paid by
When creating a payment/invoice, you can enable this option. It allows you to transfer all commissions on payment to your customer. To create payments via API you should use "is_fee_paid_by_user : true" parameter.
Option 3: Low-fee coins
You can use coins with low network fees, such as BNBBSC, LTC, TRX, and others. You can see the minimum payment for a pair of coins on our status page by selecting the desired pair or by using api request.
The minimum payment amount is always calculated for a pair. To check the minimum amount for a particular pair, you should:
1. select a coin you'd like your user to pay with;
2. select a coin you have a wallet for (please make sure you've added it as a payout wallet in your Dashboard).
Please note: the minimum amounts you see on the status page are calculated for standard rate payments only! Fixed-rate minimum amounts are usually higher.
Option 4: Network fee optimisation
The system automatically determines the lowest network fee for each pair and directs funds to the appropriate wallet. However, this feature is useful only if you have more than one wallet set in your Dashboard. We recommend this option if you have a large pool of wallets and don't have custody (it optimises only the last fee, which you already don't have to pay with enabled custody).
Option 5: Payment markup
Payment markup adds a fixed percentage to the payment amount (maximum 10%) on each payment. Thus users will pay slightly more from the start, and you will lose less on commissions. You can read more about markup and cover here in our blog.