To increase case processing speed please provide maximum details you have.
Few case examples you can find here.
Please check my payment
You should provide transaction hash, payment id and short annotation - something goes wrong, payment stuck and e.t.c.
Help me with my code
Our support can guide you on API endpoint functionalities based on our documentation. However, we do not write or review code.
We strongly recommend you to hire coding specialist to be ensure your integration process will go smoothly.
For any API-related requests, include the full request and response received from our server.
I sent my whitelist request, but still can't withdraw
Please make sure you request wallet address whitelisting not on weekend or holiday. Also request that was sent on Friday sometimes can be fulfilled on Monday. Please note: we do not consider requests that was sent with mistakes.
To be sure you've sent everything correctly please use our special requests form - you can find details in Whitelisting article.
Fees are too high, what's wrong
Most of cryptocurrencies are volatile and for some networks (like ETH) network fee might be really high sometimes. For every payment you can find fee details in your NowPayments dashboard. Please check our Fee article for more details about how our fees works.
What happened if my customer will send less than minimum amount
Payment will receive failed status, and in most cases can't be refunded. Please contact our support team to be ensure is it possible to refund the exact payment or not.
I'm creating a payment via API without fixed-rate option, but in response it's anyway set as "true"
You should set parameter is_fee_paid_by_user to false - fee paid by user feature can't work without fixed-rate, so if it's set as "true" - fixed-rate will be automatically also set as "true"
I want to change my registration e-mail
Unfortunately, email change requests are not possible. Please register a new account with the desired email address.
Do you have KYC?
We do not require any KYC documents from you. You can start using our service immediately after registration.
How does autoconversion work and what does the order of specifying wallets have to do with it?
By default, when Network Fee Optimization is disabled, payments made in specified coins will be automatically allocated to their corresponding wallets (mono-currency). Payments in other currencies will be converted to the currency of the first wallet in the list.
Keep in mind: you can set only one wallet for each currency.